ANDREA GROUSSMAN FINE JEWELRY CUSTOMER SERVICE
CALL 310.968.3420 TO PLACE AN ORDER DIRECTLY
-Orders will not be produced until full payment is made.
-Customer will be notified within 24 hours of purchase if item is available for immediate delivery, if not order will be placed and expected delivery is 6-8 weeks
from the time the order is placed.
-If item arrives sooner, it will be shipped upon arrival and customer will be notified.
-Once order is shipped, you will receive notification. If production time is longer than usual, you will be notified.
-After payment has cleared and your order is complete you will receive an email of your invoice. Please note this email may appear in your SPAM/JUNK inbox if you are placing your first order with us.
-We are delighted that you chose Andrea Groussman Fine Jewelry for your fine jewelry purchase. If any unforeseen issues arise with your order, we will contact you directly for resolution.
SHIPPING, TAXES & DUTIES:
-andreagroussmanfinejewelry.com offers free shipping worldwide.
-Complimentary domestic 2nd day shipping – UPS
-Complimentary international shipping – expedited 2-5 business days.
-All shipping rates are calculated through UPS or FEDEX and all packages are insured at their full value to protect your merchandise.
- Sales tax is applicable on all orders shipped within California at the current local rate. Orders shipped outside of California are not liable for sales tax.
- All packages require signature upon delivery.
-There will be additional costs for overnight delivery or priority delivery.
-We are not responsible for international duties. International duties are the sole responsibility of the customer.
RETURNS & EXCHANGES:
-We do not accept returns as all of our jewelry is made to order. However there are certain exemptions to this, feel free to contact firstname.lastname@example.org or call 310.968.3420 to discuss your particular situation.
- In the event of a return or exchange the shipping, taxes and duties will be not be refunded.
-All Andrea Groussman Fine Jewelry is guaranteed on defects in material and workmanship for a period of 90 days.
-Normal wear and tear, improper care, or damage resulting from misuse will void our 90-day guarantee.
-Should you require a repair, please contact us at email@example.com with the item in need of repair, what repair is needed, details from the original sales invoice, and your contact information. Andrea Groussman Fine Jewelry will assess whether the repair is approved on a case-by-case basis at its sole discretion depending on the nature of the repair.
-If the repair is authorized, shipping instructions will be provided. Please note additional repairs not under warranty are offered at a nominal repair fee.
-Product imagery may be subject to change without notice. All products are shot to show as much detail as possible. Some product may appear larger to smaller than their actual size (in photos). Also, take into consideration that every computer monitor has different settings so color and size may vary.
-Andrea Groussman Fine Jewelry is committed to respecting the privacy of our customers and protecting your confidential information. Information that is transmitted and collected on our site only pertains to the order. All information provided is confidential. We will not distribute any personal data to anyone and or third parties. We do not store any credit card information on file.